The period stated within which you will receive your order is approximate, except where specific next-day or named-day delivery options are selected. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be part-shipped.

Any items that are received damaged or incorrect will be considered for repair, replacement, part-replacement or refund if reported to GR Racket Sports within 30 days of receipt. Please note that where blades and rubbers are concerned the ratings given are a general guide and are not binding in terms of fault if they don’t precisely agree with the interpretation of any particular individual.

In the event that GR Racket Sports or products sold by GR Racket Sports are at fault postage costs for returns will be liable to be refunded up to the value of £5.00. Exceptions to this will be considered for returns weighing more than 1kg.

In the event that GR Racket Sports or products sold by GR Racket Sports are not at fault, all postage costs for returns will be liable to be paid by you and items must be returned in their original condition and packaging if notification of their return is made after 14 days from the date of receipt.

All product characteristic ratings found on the GR Racket Sports website are taken from a combination of professional opinion resulting from our own testing and/or guidance provided by the manufacturers. These ratings are therefore only considered to be an approximate guide and GR Racket Sports cannot be held responsible if your interpretation of these ratings fails to match your own opinion of the product's characteristics after initial use.

Title to any product ordered will pass to you once GR Racket Sports has received payment in full for that product.

The Couriers will attempt delivery twice, after this, you as the customer are obliged to collect the goods from your local branch.

If your delivery address is outside of the United Kingdom you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; GR Racket Sports advises each customer to contact their local customs office for further information.

Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Conditions of delivery :
GR Racket Sports use the following delivery services to fulfil orders, some of which will be made available or not depending on the products ordered. The following conditions apply for these delivery services:

Royal Mail Next Day Special Delivery (excluding Saturdays)

- Orders must be placed before 12 noon for same day dispatch. Orders placed after 12 noon are not guaranteed to be dispatched the same day, but will be dispatched no later than the following weekday.

- Dispatch days are Monday to Friday, except on bank holidays. Orders placed before 12noon on Friday will be delivered on the following Monday, except on bank holidays, when they will be delivered on the following day.

- End to end tracking from the date of dispatch. You will receive an email containing your tracking number once your order has been dispatched for all orders placed on our website.

- Money back guarantee on your delivery charge if your delivery does not arrive on time. Delivery made to a nearby address, confirmed by signature, will be assumed to have been made correctly and on time if delivered before 1pm on the specified delivery date.

Royal Mail Next Day Special Saturday Delivery

- Orders must be placed before 12noon Friday (or the Thursday before the Good Friday bank holiday) for delivery on the Saturday of that week.

- Orders placed on Friday after 12noon are not guaranteed to be dispatched the same day and will be dispatched on the Friday of the following week for delivery on the Saturday. You may contact us to request dispatch on another day of the following week if preferred.

- End to end tracking from the date of dispatch. You will receive an email containing your tracking number once your order has been dispatched for all orders placed on our website.

- Money back guarantee on your delivery charge if your delivery does not arrive on time. Delivery made to a nearby address, confirmed by signature, will be assumed to have been made correctly and on time if delivered before 1pm on the specified delivery date.

Royal Mail Tracked 24

- Estimated 1-2 day delivery from the date of dispatch. While Royal Mail Tracked 24 orders will be aimed to be dispatched within 1 working day (not including Saturdays) of receiving them, this is not a guaranteed timescale and should be used as a guide only.

- End to end tracking from the date of dispatch. You will receive an email containing your tracking number once your order has been dispatched for all orders placed on our website.

- The expected (although not guaranteed) due date for deliveries by Royal Mail Tracked 24 is 1 working day after dispatch. Deliveries will not be considered as lost until 10 days after the expected due date. Placing an order with us confirms your acknowledgement that GR Racket Sports cannot pursue any claim for loss on your behalf until after this time and that only then, where needed, can a replacement order be dispatched to you.

- Delivery made to a nearby address, confirmed by signature, will be assumed to have been made correctly.

Royal Mail Tracked 48

- Estimated 2-3 day delivery from the date of dispatch. While Royal Mail Tracked 48 orders will be aimed to be dispatched within 1 working day (not including Saturdays) of receiving them, this is not a guaranteed timescale and should be used as a guide only.

- End to end tracking from the date of dispatch. You will receive an email containing your tracking number once your order has been dispatched for all orders placed on our website.

- The expected (although not guaranteed) due date for deliveries by Royal Mail Tracked 48 is 3 working days after dispatch. Deliveries will not be considered as lost until 10 days after the expected due date. Placing an order with us confirms your acknowledgement that GR Racket Sports cannot pursue any claim for loss on your behalf until after this time and that only then, where needed, can a replacement order be dispatched to you.

- Delivery made to a nearby address, confirmed by signature, will be assumed to have been made correctly